Frequently Asked Questions

Everything you need to know about shopping with Burnt.

How long does shipping typically take?

Standard shipping usually takes 3-5 business days within the continental US. International orders may take 10-15 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return policy for all unused items in their original packaging. Simply initiate a return through our online portal to receive a prepaid shipping label.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installments through Klarna and Afterpay.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to our carrier's website where you can monitor your package's progress in real-time.

Do you offer a warranty on your products?

Yes, all Burnt products come with a one-year limited warranty against manufacturing defects. If you experience an issue, please contact our support team with your order number and photos of the defect.

Can I change or cancel my order after it's been placed?

Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 60 minutes of placement by visiting your account dashboard or contacting live support.